Contact Us
We want customers to have a clear and convenient way to contact Xoreliune whenever assistance is needed.
Our customer support team can assist with questions relating to:
- Products
- Existing orders
- Order changes
- Cancellations
- Shipping
- Tracking
- Delivery issues
- Returns
- Refunds
- Damaged or incorrect products
- Payment-related questions
- Privacy requests
- General website assistance
Customer Support
Email:
service@xoreliune.com
Customer Service Phone:
+852 5765 4321
Customer Service Hours
Monday – Friday: 9:00 AM – 6:00 PM
Time Zone: China Standard Time (CST, UTC+8)
Customer service is unavailable on Saturdays, Sundays, and applicable public holidays.
You may email us at any time. Messages received outside our customer service hours will be reviewed as soon as possible during the next business day.
When contacting us about an existing order, please include your order number whenever possible.
Depending on the nature of your request, you may also provide:
- Name used when placing the order
- Product name
- Description of the issue
- Photographs or videos where relevant
- Packaging photographs
- Tracking details where applicable
Providing complete information can help us review your request more efficiently.
Returns
Please contact us before sending any product back.
To request a return, email:
After your return request has been reviewed and approved, our customer support team will provide the appropriate return instructions and return destination.
Please do not send a return to an unapproved location.
Return requests submitted outside our customer service hours will be reviewed during the next business day.
Privacy Requests
Questions or requests relating to personal information may also be submitted to:
Please clearly identify the message as a privacy-related request.
Privacy-related requests received outside our customer service hours will be reviewed during the next business day.
Business Information
Brand Name:
Xoreliune
Legal Company Name:
Nanjing Fulucheng Technology Co., Ltd.
Business Address:
Room 129-2, Building 11, No. 521-1 Ningliu Road, Changlu Subdistrict, Jiangbei New Area, Nanjing, Jiangsu Province, China
Customer Support Email:
service@xoreliune.com
Customer Service Phone:
+852 5765 4321
Customer Service Hours:
Monday – Friday, 9:00 AM – 6:00 PM
China Standard Time (CST, UTC+8)
Xoreliune is owned and operated by Nanjing Fulucheng Technology Co., Ltd.