Privacy Notice

This Privacy Notice explains how Xoreliune collects, uses, processes, retains, and shares personal information when you visit xoreliune.com, purchase a product, communicate with us, or otherwise interact with our services.

Xoreliune is owned and operated by Heyuan Zhixin Technology Co., Ltd.

1. Information We Collect

Depending on your interaction with our website, we may collect information including:

Information You Provide

Name
Email address
Shipping details
Billing details
Order information
Transaction information
Account information where applicable
Customer support communications
Return and refund information
Information voluntarily submitted through the website

Information Collected Automatically

We or our service providers may automatically collect information such as:

IP address
Device information
Browser type
Operating system
Website activity
Pages viewed
Referring website
Approximate location derived from technical information
Cookies and similar identifiers

2. Payment Information

Payments may be processed through third-party payment service providers.

Where payment information is processed directly by a payment provider, Xoreliune does not intentionally store complete payment card numbers on its own systems.

3. How We Use Personal Information

We may use personal information to:

Process purchases
Confirm orders
Fulfill transactions
Arrange shipping and delivery
Provide tracking information
Respond to customer requests
Process returns
Issue refunds
Detect and prevent fraud
Maintain website security
Improve website functionality
Maintain appropriate business records
Provide marketing communications where permitted
Comply with applicable legal obligations
Resolve disputes

4. Cookies and Similar Technologies

Our website may use cookies, pixels, local storage, tags, and related technologies for:

Shopping cart functionality
Customer preferences
Analytics
Website performance
Security
Fraud prevention
Advertising measurement where applicable

Customers may be able to manage certain cookies through browser settings or available website privacy controls.

5. Service Providers

We may share information with service providers where reasonably necessary to operate our online store.

These may include providers assisting with:

Ecommerce hosting
Payment processing
Order fulfillment
Shipping and logistics
Customer support
Analytics
Marketing
Fraud prevention
Website security

6. Sale of Personal Information

Xoreliune does not sell personal information in exchange for direct monetary payment.

Certain privacy laws may define advertising-related data disclosures differently. Where applicable, eligible customers may exercise relevant privacy choices.

7. Data Retention

We retain personal information for as long as reasonably necessary for purposes including:

Order processing
Customer support
Shipping
Returns
Refunds
Accounting
Fraud prevention
Dispute resolution
Compliance with applicable legal requirements

8. Information Security

We use reasonable administrative, organizational, and technical safeguards intended to protect personal information.

However, no internet transmission or electronic storage system can guarantee absolute security.

9. Privacy Rights

Depending on your location and applicable law, you may have rights including:

Accessing certain personal information
Requesting correction
Requesting deletion
Obtaining a copy of certain personal information
Restricting certain processing
Objecting to certain processing
Withdrawing consent where applicable
Exercising relevant advertising or data-sharing choices

10. Privacy Requests

Requests concerning personal information may be sent to:

service@xoreliune.com

We may request reasonable information to verify your identity before fulfilling certain privacy requests.

11. Marketing Communications

Where applicable, customers may unsubscribe from promotional emails through the unsubscribe function provided in those messages.

Unsubscribing from marketing does not prevent us from sending necessary transactional or customer service communications.

12. Children's Privacy

Our online store is not intended for children who are below the age required to independently consent to online purchases or processing of personal information under applicable law.

We do not knowingly collect children's personal information in violation of applicable law.