Contact Us
We want customers to have a clear and convenient way to contact Xoreliune whenever assistance is needed.
Our customer support team can assist with questions relating to:
- Products
- Existing orders
- Order changes
- Cancellations
- Shipping
- Tracking
- Delivery issues
- Returns
- Refunds
- Damaged or incorrect products
- Payment-related questions
- Privacy requests
- General website assistance
Customer Support
Email:
service@xoreliune.com
When contacting us about an existing order, please include your order number whenever possible.
Depending on the nature of your request, you may also provide:
- Name used when placing the order
- Product name
- Description of the issue
- Photographs or videos where relevant
- Packaging photographs
- Tracking details where applicable
Providing complete information can help us review your request more efficiently.
Returns
Please contact us before sending any product back.
To request a return, email:
After your return request has been reviewed and approved, our customer support team will provide the appropriate return instructions and return destination.
Please do not send a return to an unapproved location.
Privacy Requests
Questions or requests relating to personal information may also be submitted to:
Please clearly identify the message as a privacy-related request.
Business Information
Brand Name:
Xoreliune
Legal Company Name:
Heyuan Zhixin Technology Co., Ltd.
Business Address:
Room 605, Building 1, Dongjiang Haoyuan, west of Binjiang Avenue and south of Keji 4th Road, Heyuan High-Tech Development Zone
Customer Support Email:
service@xoreliune.com
Xoreliune is owned and operated by Heyuan Zhixin Technology Co., Ltd.