Terms of Purchase

These Terms of Purchase apply to orders placed through xoreliune.com.

Xoreliune is owned and operated by Heyuan Zhixin Technology Co., Ltd.

By placing an order through Xoreliune, you agree to these Terms of Purchase together with our Privacy Notice, Shipping Policy, Return Policy, and Terms of Use.

1. Eligibility to Purchase

By placing an order, you represent that:

You have legal capacity to enter into the transaction
Checkout information is accurate
You are authorized to use the selected payment method
Your transaction complies with applicable law

2. Product Information

We make reasonable efforts to present accurate:

Product descriptions
Dimensions
Specifications
Photographs
Materials
Finishes
Pricing

Minor differences may occur because of photography, lighting, screen settings, manufacturing tolerances, material variation, or measurement methods.

Customers should carefully review product dimensions before ordering furniture intended for a particular space.

3. Prices

Prices are displayed in the currency indicated on the website.

Product prices, promotions, discounts, and availability may change where permitted.

The price accepted at checkout generally applies to that transaction, subject to correction of obvious technical or pricing errors.

4. Payment

Payment must be made using a payment method available during checkout.

Transactions may be subject to:

Payment authorization
Fraud prevention review
Security verification
Payment-provider approval

5. Order Confirmation and Acceptance

An automated order confirmation acknowledges receipt of your order.

An order may remain subject to:

Successful payment
Inventory availability
Security review
Fraud screening
Shipping availability
Technical validation

If an order cannot be fulfilled after payment has been collected, an appropriate refund will be issued.

6. Pricing and Technical Errors

If an obvious pricing, inventory, product, or technical error affects an order before fulfillment, we may contact the customer.

Where appropriate, the customer may be offered the option to:

Proceed under corrected information, or
Cancel the affected order for a refund

7. Product Availability

Inventory levels may change.

If a purchased product becomes unavailable, we may contact the customer regarding an appropriate substitute, alternative solution, or cancellation and refund.

8. Order Changes and Cancellation

Requests to modify or cancel an order should be submitted as soon as possible to:

service@xoreliune.com

We will make reasonable efforts to accommodate requests received before fulfillment begins.

Once fulfillment has started, cancellation or modification cannot be guaranteed.

Once an order has been dispatched, it generally must follow our Return Policy.

9. Processing and Delivery

Most orders are processed within:

1–3 business days after confirmed payment.

Estimated delivery after dispatch is:

7–12 business days.

Additional details are available in our Shipping Policy.

10. Shipping Fees

Xoreliune currently provides complimentary standard delivery on orders.

If a specialized or optional delivery method includes an additional charge, that charge will be displayed before checkout is completed.

11. Returns

Eligible products may generally be requested for return within:

30 calendar days after confirmed delivery

subject to the conditions described in our Return Policy.

12. Refunds

Approved refunds are normally initiated to the:

original payment method within 5–10 business days after an approved returned item has been received and inspected.

Payment providers may require additional time to display the refund.

13. Promotions

Promotional offers may contain conditions including:

Minimum purchase requirements
Product restrictions
Customer eligibility
Expiration dates
Quantity limits
Restrictions on combining offers

Conditions displayed with the promotion form part of that offer.

14. Fraud and Misuse

We may take reasonable steps to detect and prevent fraudulent, unauthorized, or suspicious transactions.

Orders presenting material security concerns may require additional verification or may be canceled.

15. Consumer Rights

Nothing in these Terms of Purchase is intended to override mandatory consumer protections that cannot legally be excluded or waived.

16. Limitation of Liability

To the fullest extent permitted by applicable law, Xoreliune and its operator will not be responsible for indirect, incidental, special, or consequential losses arising solely from a purchase.

Nothing in these Terms excludes or limits liability where such limitation is prohibited by law.

17. Changes to These Terms

We may update these Terms of Purchase when our operations, products, services, or applicable requirements change.

For completed purchases, the terms applicable at the time the order was placed will generally govern the transaction unless otherwise required by law.