Shipping Policy
This Shipping Policy explains how orders made through xoreliune.com are processed, fulfilled, dispatched, tracked, and delivered.
Xoreliune is owned and operated by Heyuan Zhixin Technology Co., Ltd.
1. Processing Time
Most orders are processed within approximately:
1–3 business days after payment has been successfully confirmed.
Business days generally exclude weekends and public holidays.
Processing may occasionally take longer during:
- Public holidays
- Promotional campaigns
- Periods of unusually high order volume
- Inventory adjustments
- Payment or security verification
- Unexpected fulfillment disruptions
2. Estimated Delivery Time
After dispatch, estimated delivery is generally:
7–12 business days.
The estimated 7–12 business day delivery period begins after dispatch.
It does not include the initial 1–3 business day processing period.
Delivery estimates are not guaranteed arrival dates.
Actual delivery may vary depending on:
- Destination
- Carrier operations
- Transportation conditions
- Customs procedures where applicable
- Weather conditions
- Public holidays
- Regional disruptions
- Other circumstances outside our reasonable control
3. Shipping Fees
Xoreliune currently provides complimentary standard delivery on orders.
If an optional, upgraded, oversized, or specialized delivery method has an additional charge, the applicable cost will be clearly displayed before the customer completes checkout.
4. Fulfillment and Shipping Origin
Orders may be fulfilled from our own or partner fulfillment facilities depending on:
- Product availability
- Inventory location
- Customer destination
- Operational requirements
As a result, not every order will necessarily originate from the same fulfillment facility.
We do not represent that all products ship from a local warehouse unless specifically stated on the relevant product page.
5. Shipment Confirmation and Tracking
When tracking is available, shipment confirmation and tracking information will be provided after dispatch.
Carrier tracking systems may require additional time before displaying the first scan.
Temporary gaps in tracking updates do not necessarily mean the package has stopped moving.
6. Multiple Shipments
Products within the same order may occasionally be shipped separately because of inventory or fulfillment arrangements.
Where available, separate tracking information may be provided for each shipment.
7. Incorrect Delivery Information
Customers are responsible for reviewing delivery information before completing checkout.
If you discover an error after ordering, contact:
as soon as possible.
We will make reasonable efforts to update the information before fulfillment begins.
Changes cannot be guaranteed once processing or shipping has started.
8. Delivery Delays
If tracking has not updated for an extended period or your shipment is significantly outside the estimated delivery timeframe, contact:
and provide your order number.
We will review the available shipment information and provide reasonable assistance.
9. Lost Packages
If a package appears to have been lost in transit, please contact us.
We may investigate the shipment with the relevant carrier.
If the shipment is confirmed lost before successful delivery, an appropriate resolution may include:
- Replacement shipment, or
- Refund
depending on product availability and the circumstances of the shipment.
10. Packages Marked “Delivered”
If tracking indicates that the parcel was delivered but you cannot locate it, please first check:
- Your delivery location
- Household members
- Neighbors
- Building management or reception
- Secure delivery areas
- Carrier delivery notes
If the shipment still cannot be located, contact:
We may assist with a reasonable carrier investigation.
A tracking status marked “Delivered” does not automatically prevent a customer from requesting assistance.
11. Failed Delivery
A delivery may fail because of circumstances including:
- Incorrect address
- Incomplete recipient information
- Repeated failed delivery attempts
- Failure to collect a parcel
- Recipient refusal
- Carrier restrictions
Where redelivery is necessary solely because incorrect information was supplied by the customer, reasonable additional shipping charges may apply.
12. Customs, Duties, and Taxes
International orders may be subject to customs processing, taxes, duties, or import-related charges depending on the destination.
Where such charges are not collected during checkout, they may be subject to the laws and procedures of the destination.
13. Shipping Restrictions
Certain destinations or products may occasionally be unavailable because of:
- Carrier restrictions
- Product dimensions
- Legal requirements
- Customs requirements
- Operational limitations
If an accepted order cannot reasonably be delivered, we will contact the customer regarding an appropriate solution.
14. Contact Information
For shipping or tracking assistance:
Legal Company Name:
Heyuan Zhixin Technology Co., Ltd.
Business Address:
Room 605, Building 1, Dongjiang Haoyuan, west of Binjiang Avenue and south of Keji 4th Road, Heyuan High-Tech Development Zone