Return Policy

This Return Policy explains the return and refund process for eligible products purchased through xoreliune.com.

Xoreliune is owned and operated by Heyuan Zhixin Technology Co., Ltd.

1. Return Window

Eligible products may be requested for return within:

30 calendar days after confirmed delivery.

Return requests submitted outside this period may not qualify unless otherwise required by applicable consumer law.

2. Return Eligibility

For a standard return, a product should generally be:

Unused
Undamaged
Unmodified
Unassembled where reasonably applicable
Complete with included components and accessories
In substantially the same condition in which it was received
Returned in suitable protective packaging

Products showing significant customer-caused damage, misuse, unauthorized alteration, or excessive wear may not qualify.

3. How to Request a Return

Before returning a product, contact:

service@xoreliune.com

Please provide:

Order number
Product you wish to return
Reason for the return
Photographs or videos where relevant

Our customer support team will review your request.

Do not send the product back before receiving return authorization and instructions.

4. Return Address

Please do not automatically send returns to our business registration address.

The appropriate return facility may differ from our registered business location.

Once your return request is approved, our customer support team will provide the appropriate:

Return warehouse address
Packaging instructions
Shipping instructions
Other applicable return information

Sending an item to an unauthorized location may delay processing of your return.

5. Preference-Based Returns

For an eligible return requested because of:

Change of mind
Personal preference
Size considerations
Another reason unrelated to a seller or product error

the customer is generally responsible for return shipping costs.

6. Damaged, Defective, Incorrect, or Incomplete Products

If a product arrives:

Damaged
Defective
Incorrect
Incomplete
Materially different from the product ordered or described

please contact:

service@xoreliune.com

and provide your order number and relevant photographs or videos.

After reviewing the issue, we may provide an appropriate solution such as:

Replacement product
Replacement part
Refund
Approved return

If the issue is confirmed to have resulted from our error or a fulfillment error for which we are responsible, the customer will not be required to bear reasonable return or replacement costs caused by that error.

7. Return Shipping Costs

Preference-Based Return

Customers are generally responsible for return shipping costs.

Confirmed Seller or Fulfillment Error

Where the product is confirmed damaged, defective, incorrect, incomplete, or materially different from what was ordered, we will provide an appropriate solution without requiring the customer to pay reasonable costs caused by our error.

8. Furniture Packaging

Furniture and home products may require additional protective packaging because of their size, shape, weight, or construction.

Customers should retain original packaging until they have reasonably inspected the product.

Products being returned should be securely packaged to reduce the risk of damage during return transportation.

9. Return Inspection

Once an approved return arrives at the designated return facility, it will be inspected.

If the return meets the applicable conditions, a refund will be approved.

We may contact you if further information is necessary.

10. Refund Timing

Once an approved returned item has been received and inspected, the approved refund will normally be initiated to the:

original payment method within 5–10 business days.

After we initiate the refund, the bank, card issuer, or payment provider may require additional time to post the funds.

11. Original Shipping Charges

Where shipping charges were paid, original shipping charges are generally not refundable for preference-based returns unless otherwise required by applicable law.

Where a refund results from a confirmed error attributable to us, applicable delivery costs will be addressed as part of the resolution where appropriate.

12. Non-Returnable Products

Unless defective or otherwise required by applicable consumer law, certain items may be excluded from preference-based returns where clearly disclosed before purchase, including: